A receptionist is the first impression of a business, so employers look for warmth, calm and organisation, plus the booking or phone systems you know. This example is for a GP surgery receptionist, where confidentiality and patience matter most. Office and hotel receptionists can keep the structure and swap in their own systems.
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Example receptionist CV
A fictional person, employers and figures, to show the format. Replace every detail with your own.
Natalie Brooks
Receptionist · GP surgery · Derby · natalie.brooks@example.com · 07700 900697
Personal statement
Receptionist with three years' experience at a busy GP surgery serving around 12,000 patients. Calm and kind on the phones, careful with confidential information and quick on the clinical system. Experienced in triage signposting, prescriptions and registrations. Looking for a senior receptionist or practice administrator role.
Experience
Medical Receptionist, Ashbourne Road Surgery (around 12,000 patients), Derby (Jan 2024 - Present)
Answer around 120 calls a day at peak times, booking appointments and signposting to pharmacy and other services as trained.
Process repeat prescription requests and new patient registrations on the clinical system.
Stay calm with distressed or angry patients and follow the surgery's procedures for difficult calls.
Helped set up a call-back system that shortened morning queues on the phone line.
Front of House Receptionist, Riverside Business Centre, Derby (Aug 2022 - Dec 2023)
Welcomed visitors, issued passes and managed meeting room bookings for 30 tenant companies.
Ran the switchboard and handled post and couriers.
Education
Level 3 Diploma in Business Administration, Derby College, 2020 - 2022
GCSEs including English and maths, Markeaton Community School, 2015 - 2020
Training and certifications
Care Navigation (signposting) training, Local GP training hub, 2024
Information governance and confidentiality, Ashbourne Road Surgery, 2026
Conflict resolution, Ashbourne Road Surgery, 2025
Skills
Switchboard and busy phone lines, Appointment booking systems, Confidentiality, Handling difficult conversations, Visitor management, Microsoft 365, Calm under pressure
A receptionist personal statement to adapt
Receptionist with three years' experience at a busy GP surgery serving around 12,000 patients. Calm and kind on the phones, careful with confidential information and quick on the clinical system. Experienced in triage signposting, prescriptions and registrations. Looking for a senior receptionist or practice administrator role.
Key skills for a receptionist CV
Phone manner - Clear, friendly and efficient on a busy line.
Customer care - Welcoming visitors, patients or guests and making them feel looked after.
Booking systems - Appointment, hotel or room booking software.
Confidentiality - Handling personal and sensitive information carefully.
Calm under pressure - Handling queues, complaints and upset people.
Organisation - Post, couriers, visitors and bookings all at once.
IT skills - Microsoft 365, switchboards and visitor systems.
What a UK receptionist CV needs
Type of reception - Office, medical, dental, hotel, salon, school or leisure. Each has its own pace and systems.
Systems you know - Clinical systems, hotel property management systems, booking software or switchboards.
Volume - Calls a day, visitors, or the size of the building or patient list.
Confidentiality training - Information governance or GDPR, especially for medical and legal reception.
Hours - Early, late or weekend cover, if the role needs it.
Achievement bullets to adapt
The figures are invented to show the format. Use your own.
Answered around 120 calls a day at peak times, booking appointments and signposting patients.
Helped set up a call-back system that shortened morning phone queues.
Processed repeat prescriptions and registrations accurately on the clinical system.
Welcomed visitors and ran meeting room bookings for 30 tenant companies.
Handled difficult calls calmly using the surgery's procedures.
Receptionist CV questions
How do I write a receptionist CV with no experience?
Lead with customer service, phone and IT skills from any job, volunteering or school. Show you are organised, friendly and trustworthy with information.
What skills should a medical receptionist CV show?
Confidentiality, calm with distressed patients, booking and clinical system skills, and signposting. Mention any care navigation or information governance training.
Should a receptionist CV be one page?
One page is fine for most receptionist jobs. Use two if you have several relevant roles.