Business analyst CVs should show how you turned a messy problem into clear requirements, and what the change achieved. This example is for a BA in financial services, with techniques, tools and certifications near the top. Career changers from operations or customer service often make strong BAs, and the tips below show how to present that.
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Example business analyst CV
A fictional person, employers and figures, to show the format. Replace every detail with your own.
Business analyst with five years' experience in insurance and banking change, gathering requirements, mapping processes and supporting delivery in agile and waterfall projects. Holds the BCS International Diploma in Business Analysis. Good at getting the right people in a room and writing requirements developers can build from. Looking for a senior BA role.
Experience
Business Analyst, Clyde Mutual Insurance, Glasgow (Jun 2022 - Present)
Ran workshops with claims, finance and IT to define requirements for a new claims system used by 300 staff.
Mapped the as-is and to-be claims process in BPMN, finding steps that removed two manual handoffs.
Wrote user stories and acceptance criteria in Jira for two scrum teams, and led user acceptance testing.
The new process cut average claim handling time by about a fifth in its first six months.
Junior Business Analyst, Strathmore Bank, Edinburgh (Sep 2020 - May 2022)
Documented requirements for a regulatory reporting change, delivered before the deadline.
Built Excel models to size the impact of options for the steering group.
Customer Operations Team Leader, Strathmore Bank, Edinburgh (Aug 2017 - Aug 2020)
Led a team of 10 and proposed the process changes that led to my move into the change team.
Education
MA (Hons) Economics, University of Glasgow, 2013 - 2017
Training and certifications
BCS International Diploma in Business Analysis, BCS, The Chartered Institute for IT, 2023
Agile Business Analysis, BCS, 2022
Skills
Requirements elicitation, Process mapping (BPMN), User stories and acceptance criteria, Stakeholder workshops, UAT, Jira and Confluence, Visio and Excel
A business analyst personal statement to adapt
Business analyst with five years' experience in insurance and banking change, gathering requirements, mapping processes and supporting delivery in agile and waterfall projects. Holds the BCS International Diploma in Business Analysis. Good at getting the right people in a room and writing requirements developers can build from. Looking for a senior BA role.
Key skills for a business analyst CV
Requirements elicitation - Workshops, interviews and observation that get to the real need.
Process mapping - As-is and to-be maps, in BPMN or the notation your team uses.
Writing requirements - User stories, acceptance criteria and specifications developers can build from.
Stakeholder management - Getting agreement across business and IT.
Analysis - Data, options and impact assessment for decisions.
Testing - UAT planning and support.
Delivery methods - Agile and waterfall, and working with product owners and project managers.
What a UK business analyst CV needs
Certifications - The BCS Foundation Certificate or International Diploma in Business Analysis, or IIBA certifications such as ECBA, CCBA or CBAP.
Techniques - The techniques you use, such as BPMN, MoSCoW, use cases or user stories.
Tools - Jira, Confluence, Visio, Lucidchart, Miro and Excel.
The change and its result - What changed for the business, with a measure if you have one.
Sector - Financial services, public sector, retail or health each have their own regulations.
Achievement bullets to adapt
The figures are invented to show the format. Use your own.
Defined requirements for a claims system used by 300 staff through cross-team workshops.
Mapped a claims process in BPMN and removed two manual handoffs.
Wrote user stories and led UAT for two scrum teams.
Supported a change that cut claim handling time by about a fifth.
Documented a regulatory reporting change delivered before the deadline.
Business Analyst CV questions
What certifications should a business analyst have in the UK?
BCS business analysis certificates are widely recognised in the UK, from the Foundation Certificate to the International Diploma. IIBA certifications are also known, especially in international firms.
How do I become a business analyst with no experience?
Show analysis and change work from your current job, such as improving a process, writing procedures or testing a new system. A BCS Foundation Certificate and a junior BA or apprenticeship role are common starts.
What is the difference between a business analyst and a data analyst?
A business analyst focuses on processes, requirements and change. A data analyst focuses on data, reporting and insight. The roles overlap, and some jobs combine them.